Frequently Asked Questions
To place your order follow these steps :
a. Browse through different collections, select your product and click on Add to cart.
b. In Cart, you can choose shopping or confirm the order.
c. To proceed, log in to your Fandom Realm account or continue as a new user to create a new account.
d. Proceed to checkout, confirm your shipping address and payment method and confirm your order.
e. Receiving the order: We have tie-ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods, and ensure that they reach you in perfect condition.
An email will be sent with your order information confirming your order, and another e-mail when your order is shipped out. However, the order will be accepted and shipped out only once your credit card/ debit card and address details have been approved and verified. All you have to do then is sit back, relax, and wait for your awesome product(s) to arrive.
Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days. For assistance, you can write to us at [email protected]
After your order is placed, we will send you confirmation of your order details over email and SMS. Once we dispatch your shipment, you will again be notified via email and SMS. In case of any unusual event which delays your order shipment, you would receive a special update from our end. If there are any issues, you can email us at [email protected]
Yes we have Cash On Delivery Above 999 Rupees
We try our level best to deliver your packages to you in the best manner, but in case of any damages, please write to us at [email protected] within 24 hours of receiving the package. And we’ll consider the same. Any claims made after 24 hours of receiving the package will not be entertained.
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
All orders are delivered within 3-14 working days (including worldwide). Please note shipping duration may vary during weekends and in case bad weather, public holidays, etc.
We have free shipping on all orders worth INR 499 and above, for orders below INR 499 shipping charges are INR 50 We have free shipping on all orders worth $50/- and above, for orders below $50/- shipping charges may vary